Frequently Asked Questions
What if I don’t love my purchase?
We are in the business of comfort. Rest assured, we’ve got you covered. If you would like to report a defect with your product or are unhappy with your purchase, our customer service team is here to work with you to find a solution. Please reach out to us at: email@example.com or call us at 888-825-6282. You may return the product for ANY reason within 30 days of the purchase date for a full refund. Refunds will be issued in the original payment method or store credit following receipt of the returned product as authorized by our customer service team.
How quickly will I receive my order?
Depending on where you live, expect 2-3 business days to ship. Tracking information will be sent to the email address provided within 48 hours. This will show the ETA for receipt.
How long does this product last?
We 100% stand behind the quality of our products and offer a limited 3-year warranty on NIGHT™ silk products.
Where do the products ship from?
Each product is hand fulfilled from our facility in Oklahoma City, OK.
NIGHT TRISILK PILLOWCASE
What’s so great about the NIGHT TriSilk™ Pillowcase?
Our silk pillowcase is made of 95% top quality mulberry silk with 5% spandex to prevent bunching, creasing, and improve durability. We found this silk on the floors of couture ateliers, and were told it was “too good for bedding.” We also advanced engineered it to custom fit any pillow with a zipper for complete enclosure and added allergy protection.
What are the TriSilk™ Pillowcases made of?
90% top quality mulberry silk with 10% spandex
What colors does the NIGHT TriSilk™ Pillowcase come in?
Three great colors to choose from for a limited time only! White, Champagne, and Blush: pick which works best for you and your bedding aesthetic!
What is the benefit of sleeping on a silk pillowcase?
The benefits of sleeping on a silk pillowcase range from improving the overall quality of sleep to providing a beauty boost overnight. We like to say that sleeping on silk promotes better skin, better hair, and better sleep.
How does silk help my skin?
Silk helps to alleviate sleep lines, wrinkle formation, and skin irritations. It promotes hydrated skin by forming a smooth surface that gently allows your skin to glide across. Silk has the added benefit of being naturally hypoallergenic. That means it is resistant to dust mites, mold, and mildew, which prevents morning breakouts and blemishes. The natural thermoregulation properties of silk maintain an ideal temperature for sweat-free sleep.
How does silk help my hair?
Your grandmother used to wrap her hair in silk at night to protect her hairstyle. The same grandmotherly science applies here. Silk minimizes friction and alleviates tugging at delicate hair strands. This prevents hair breakage, maintains hairstyles, extends blowouts, and minimizes bedhead. Plus, silk works to keep the natural moisture levels of your hair, so you wake up with silky locks every morning. Silk also has a very similar chemical structure to human hair plus is super breathable, which results in additional moisture retention.
How do I care for the TriSilk™ Pillowcase?
Easy – Just machine wash cold and air dry.
Does silk sleep hot?
Absolutely not. The NIGHT TriSilk™ Pillowcase is super breathable and sleeps cool.
What sizes are the TriSilk™ Pillowcase offered in?
The standard/queen size measures 20" x 26” and the king size measures 20” x 36”
How long does this product last?
We absolutely stand behind the quality of our products and therefore offer a 3-year warranty on this product. Should there be any concern, we’ll provide a replacement free of charge.
NIGHT ZODIAC BEAUTY EYE MASK
What's so great about this eye mask?
First things first: the NIGHT Zodiac Silk Eye Mask is made of 100% luxury grade mulberry silk. The eye mask is designed to block light to boost your natural melatonin production and promote deep, restorative sleep. The eye mask features embroidery of the zodiac sign of your choice, allowing you to show off your personality or give the perfect gift.
What are zodiac signs?
Your zodiac sign, or star sign, reflects the position of the sun when you were born. There are 12 astrological signs and constellations, also known as signs of the zodiac. In order, they are - Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius and Pisces. Many people believe that the different zodiac signs reflect a person's personality, character, and overall outlook on life.
What are the dates of each zodiac sign?
Whether you're shopping for yourself or a loved one, here are the zodiac signs that correspond with each birthdate:
- Aries dates: March 21 – April 19
- Taurus dates: April 20 – May 20
- Gemini dates: May 21 – June 20
- Cancer dates: June 21 – July 22
- Leo dates: July 23 – August 22
- Virgo dates: August 23 – September 22
- Libra dates: September 23 – October 22
- Scorpio dates: October 23 – November 21
- Sagittarius dates: November 22 – December 21
- Capricorn dates: December 22 – January 19
- Aquarius dates: January 20 – February 18
- Pisces dates: February 19 – March 20
Why should I use an eye mask?
When your eyes are exposed to total darkness, it begins to increase the production of melatonin— the sleep hormone. By blocking out the light, your body gets the signal that it is time to fall (and stay) asleep. Plus, it’s super cute.
What makes this a *beauty* eye mask?
Leaning on the natural, non-absorbent benefits of silk, this eye mask supports optimal moisture levels for your skin and hair, fighting hair damage, wrinkles, and oil-based acne. This eye mask is makeup-friendly and will leave your creams on your skin to work their magic. Plus, this mulberry silk mask won't tug at your hair or cause static. Say goodbye to bedhead and hello to longer lasting blowouts.
What is the Zodiac Beauty Eye Mask made of?
100% Mulberry Silk. All greatness.
Should I use a sleep mask when I sleep in my own bed?
Yes, of course! Along with the added beauty benefits, this eye mask is great for sleep, no matter where you are. Here are some more benefits:
- Improves your sleep quality by blocking light
- Helps your body produce more melatonin (the hormone that controls your sleep and wake cycles)
- Blocks distractions (like your phone!) when you are trying to fall asleep
- Can help prevent dry eyes by blocking the recirculated air from blowing in your eyes
How do I care for my eye mask?
Machine wash on cold gentle settings. Air dry.
NIGHT 100% Silk Headbands
What's so great about the NIGHT 100% Silk Headbands?
Style AND comfort. Finally, a hair accessory that doesn't tug, pull, or damage your hair in the name of style. This 100% silk headband glides over your strands to give you a stylish look without costing you the health of your hair.
What are the headbands made of?
100% premium and eco-friendly mulberry silk
Will the headbands damage my hair?
Absolutely not! The supple 100% mulberry silk headbands glide effortlessly across your hair to give you a stylish look without pulling, tugging, or damaging your hair.
Will the headbands leave dents and kinks in my hair?
Nope! Capitalizing on the gentle, non-tugging, nonabsorbent properties of silk, these headbands will leave your hair dent and kink free.
How are the headbands packaged?
The NIGHT 100% Silk Headbands are packaged in a reusable, biodegradable, and giftable box packaging.
How do I care for the headband?
Spot clean if necessary.
The NIGHT Clean-Silk Pillowcase
How does silk help my skin?
Silk alleviates sleep lines, wrinkle formation, and skin irritations. It promotes hydrated skin by forming a smooth surface that allows your skin to gently glide across. Silk has the added benefit of being naturally hypoallergenic. It is resistant to dust mites, mold, and mildew, which helps to prevent morning breakouts and blemishes. The natural thermoregulation properties of silk maintain an ideal temperature for sweat-free sleep.
How does silk help my hair?
Your grandmother used to wrap her hair in silk at night to protect her hairstyle. The same grandmotherly science applies here. Silk minimizes friction and alleviates tugging at delicate hair strands. This prevents hair breakage, maintains hairstyles, extends blowouts, and reduces bedhead. Silk maintains the natural moisture levels of your hair, so you wake up with silky locks every morning. Silk also has a very similar chemical structure to human hair plus is super breathable, which results in additional moisture retention.
Do I need to wash the pillowcase before using it?
While the NIGHT Clean Silk Pillowcase will arrive to you clean and ready for use, we do recommend that you wash it before using it as you may be accustomed to your own detergent.
How do I care for the NIGHT™ Clean Silk Pillowcase?
Easy – machine wash cold and air dry.
Does the pillowcase sleep hot?
Absolutely not. The natural thermoregulation properties of silk maintain an ideal temperature for sweat-free sleep.
Do you offer the pillowcase in multiple sizes?
Yes – Standard/Queen and King.
The dimensions are:
STANDARD/QUEEN: 20” x 26”
KING: 20” X 36
SHINE by NIGHT Vegan Satin
What is vegan satin?
Satin is a weave that can be utilized with humanmade textiles to mimic the feel of natural silk. Vegan satin means this product has had no contact with animals or animal testing during its development. It is 100% animal-friendly! Plus, this satin offers a smooth sleep surface, reducing friction on your hair and skin. Say goodbye to bedhead, sleep lines, and dry skin and hello to hydrated skin and healthy hair!
What sizes and colors does the pillowcase come in?
Sizes: Standard/Queen (20”x30”) and King (20”x36”)
Colors: White, Champagne, Blush, and Gunmetal
What are the benefits of sleeping on satin?
We love this question! There are so many.
Hair Benefits of Satin:
- Eliminates friction to reduce breakage and split ends
- Maintains optimal moisture levels for healthy hair
- Extends the life of your hairstyle or blowout
Skin Benefits of Satin:
- Smooth material gently interacts with skin reducing any overnight irritation
- Reduces allergens and bacteria on the surface of your pillow to protect against overnight breakouts
- Maintains optimal moisture levels of your skin
- Improves efficacy of nighttime skincare products
How do I care for this pillowcase?
Machine wash cold on gentle settings or hand wash. Air dry. Do not tumble dry. Iron or steam as needed on a low heat setting. Do not bleach.
Will the satin pillowcase sleep hot?
The 100% polyester satin we use to make the SHINE by NIGHT™ Vegan Satin Pillowcase promotes airflow, so it will leave you sweat-free all night long.